Welcome to our Online Advisory Service
for Technical Support & Customer Services...
With an ever increasing range of products, software versions &
upgrades, firmware updates and OS changes, the demands on
our IT and Support Staff has necessitated a restructuring of our
chargeable and non-chargeable Services.
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Whilst many of the Olympus products are plug 'n play or supplied with easily installed software, our Professionnal Business
Solutions often require expertise in setup and configuration to maximise their features and create the perfect working environment.
Our newly established 0900 phone support and Remote PC access both provide direct access to our fully trained technical support staff.
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Office Hours
9am to 5pm | Monday to Friday
excluding Christmas & Public Holidays
Customer Services
Freephone 0800 659 678
Please note that all calls are answered by a member of our Customer Services Team.
Technical Support calls should be directed through our 0900 Number which will be answered by a fully trained member of our staff.
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Support Services are provided for Olympus Digital Voice Recorders (DVRs), Software and Accessories which have been imported and distributed in NZ by Dictation Distributors. We are not obligated to, nor can we, provide support for goods which have been parallel imported or purchased overseas.
Enquries regarding general PC maintenance, setup and customization of third party software e.g. Microsoft Outlook, Outlook Express, Lotus Notes (etc) should be directed to your IT provider or supplier of the software .
Mac users should be advised that we do not have Apple Mac computers in-house, as such our knowledge on them may be limited.
Handling Your Enquiry...
Our response time to all enquiries will be immediately an appropriate person becomes available to provide the level of expertise required to assist. Enquiries are handled in the order they are received with consideration given to matters of urgency.
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Lets cover the basics...
No sound, Foot Control not working or you just need to reinstall your software. We have created a library of Self Help guides to cover many of the support calls that we receive.
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Call 0900 55 300 | Calls Cost $1.65+gst per minute | $99+gst per hour
Looking for technical support, answers to technical questions regarding your Olympus recorder, its connection to your PC or Olympus software, then call our 0900 Service to speak directly to an Olympus Technical Support specialist.
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Simply the easiest and most efficent way for us to resolve your PC issues, install new software and update or tweak existing installs...
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