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Known issues regarding hardware and firmware will be listed below or you can visit www.opdsupport.com which is the Olympus Professional Dictation official Online Support website.

Smartphone App "Portal Issues"  Wed 27th May 2020

Unfortunately there is a known issue with the Dictation Portal which Olympus Japan is currently working on.
Whilst we are unable to provide a time frame for when it will be resolved, it is hoped that it won't take too long.
We appreciate your patience and understanding.

This may occur for some users if the battery has completely drained and/or has not been charged for some time

Solution: Download and run firmware update v1.12 from www.opdsupport.com or use the link below 
                https://www.opdsupport.com/downloads/firmware/mobile-dictation/ds-9500


Once the new firmware is installed, a fully discharged battery will be charged, but the screen may not show for anywhere up to 10-30minutes.
This is similar to a fully discharged mobile phone, once connected to power it may take a little while for the battery to charge sufficiency to resume usage.

 

If this does not resolve your issue, please Contact Us

 

 

Due to the ongoing effects of COVID-19 we have been experiencing a lot of enquiries from typists needing to work remotely. The following are some guidelines and suggestions on how best to manage this situation.

Using a Home PC
If you are wanting to use your home PC then you will need to purchase and install Transcription software onto the PC.   Using a headset and foot control is optional as you can setup and use the ‘F’ keys for play/rewind etc.


Emailing & Receiving Dictation files Manually
The link below provides an overview of how to attach files to emails:

https://www.opdsupport.com/kb/software/d-p-s/546-manually-sending-dictations-via-email-sr2


Remote Access / Terminal Services
The following is a common Error message - see notes below for suggested fixes

  • Terminal services can only be used if either ODMS R6 or ODMS R7 System Configuration Program is installed.  This requires a site to have installed the System Configuration Program and may not be suitable for all sites / situations.
     
  • An alternative is to install current ODMS R7 Transcription or Dictation Module software in Stand Alone mode. Dictation files can be emailed from the Dictation Module software to the Transcriptionists email address. 

  • The link below will take you to ODMS R7 Email set up configuration:
    https://www.opdsupport.com/kb/software/odms-r7/764-email-setup-r7

    For more details see About ODMS


Links to Software & Transcription Kits
AS-9002 ODM R7 Transcription Module License Key
AS-9000 Typist Kit (includes ODMS R7 TM license key, headset & foot control)
AS-2400 Typist Kit (includes DSS Player software, headset & foot control)

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