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Known issues regarding hardware and firmware will be listed below or you can visit www.opdsupport.com which is the Olympus Professional Dictation official Online Support website.

This may occur for some users if the battery has completely drained and/or has not been charged for some time

Solution: Download and run firmware update v1.12 from www.opdsupport.com or use the link below 
                https://www.opdsupport.com/downloads/firmware/mobile-dictation/ds-9500


Once the new firmware is installed, a fully discharged battery will be charged, but the screen may not show for anywhere up to 10-30minutes.
This is similar to a fully discharged mobile phone, once connected to power it may take a little while for the battery to charge sufficiency to resume usage.

 

If this does not resolve your issue, please Contact Us

 

 

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