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About our Tech Support

Our Customer Services team are here to help and guide you through the process of resolving any technical issues you may have.
Our priority is to ensure your Olympus product performs and provides the functionality and services it's designed to do, to its specifications.

Over the years we have amassed an extensive "in-house" knowledge database - this now extends to include online access to OPDSupport.com 

OPDSupport.com works directly with Olympus Japan to provide unparalleled technical support for Olympus Professional Dictation. Located in Europe, this site provides online and "subscription services" i.e. paid support to the European region.  So whilst NZ customers can access information online, all Tech Support enquiries must be logged through our services contact us

Hardware & Software Installations:  It should be noted that the purchase price of your Olympus Digital Voice Recorder and/or software does not include installation and configuration.  These are normally an additional cost and should be discussed at the time of purchase. 

 

Chargeable Tech Support

If you require assistance to install or reinstall your Olympus software, please contact your in-house or contracted IT support.  If they are unable to assist, then we can provide these services by either recommending an authorised and knowledgable Olympus partner or handling your request in-house... it's your choice. 

Our set hourly rate is $120+gst (chargeable in 10minute increments) 
This means the small jobs are not overcharged and we can truly provide a "pay as you need" service.

Existing Customer and Current Account Holder
You will be asked to provide an Order Number and confirmation that you have authority for services to be invoiced to your account.

Non-Account Holders
If you do not have an account with us, services will be invoiced to you on a Cash Sale basis. Again, rather than overstating the time that may be required to assist with your enquiry an invoice will be raised and emailed to you with a link for payment by Credit Card (Mastercard or Visa) or by Direct Credit.

To avoid confusion or dispute of services, we encourage you to openly discuss your expectations and/or seek guidance as to how long your job may take. As an example, reinstalling Transcription Software and user setup may take 10-15 minutes per license. Support can be provided by phone and/or remote PC access using Teamviewer.

Logging your Call
Please note it is a company requirement that all support calls are logged. For this reason, you will be asked to provide the following information:

  • Your Name & Company Name

  • Model number & Serial number of the Hardware device (DVR)

  • Software Version & Confirmation of current Licence

  • Date of Purchase | Details from whom it was purchased

Remote PC Access using "TeamViewer"
Software installations and PC Troubleshooting may require remote access. If you don't already have TeamViewer installed then please visit their website to download their "Free Software" https://www.teamviewer.com/en/download/

For security reasons, it is a requirement that you (or someone) is available at the PC for the full duration of the call.

Disputes & Complaints
Every effort will be made to ensure that your enquiry is handled as quickly and efficiently as possible.  In the event that you are unhappy with the level of service provided or wish to dispute charges made; please direct your correspondence to managingdirector@dictation.co.nz


We thank you for your assistance and understanding in advance.

 

"Quick Checks" to make sure you're ready

  • PC is turned on with access to the Internet
  • Save all "Open" documents and close those not required
  • If we are installing new software, check to ensure the PC meets the minimum system requirements for the installation i.e. CD Rom Drive, Sound Card, USB Port(s) 
  • You have the log-in code for the PC or Workstation (in case we have to reboot)
  • You are familiar with your company's structure i.e. location of your local drive and network directory for multi-user setup
  • You have administrator rights for the install OR an appropriate person who does is on hand or easily contactable.
  • Workstation or PC is turned on with access to the Internet
  • Save all "Open" documents and close those not required
  • If we are installing new software, check to ensure the PC meets the minimum system requirements for the installation i.e. CD Rom Drive, Sound Card, USB Port(s)
Account